flores99Privacy Policy
This page describes what we collect when you use flores99 and how we keep that data protected. We gather personal information during account registration, identity verification (KYC), deposits, withdrawals, and customer support interactions. We use this information to operate our platform, comply with anti-money-laundering regulations, process your payments, and resolve disputes. Our services are available only where local law permits, and we handle your data according to applicable privacy and data-protection laws.
We at flores99 take data security seriously. We encrypt your personal information, store it on secure servers, and limit access to staff who need it to serve you. We do not sell your data to third parties. We may share information with payment processors (to handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet transfers), compliance officers, and law enforcement only where required by law.
This policy explains what data we collect, how we use it, your rights regarding your data, and how to contact us if you have privacy concerns. For account and service terms, see our terms and conditionsFor legal notices and compliance contact, see our legal notice
What Data We Collect on flores99
We collect data in several ways. During registration, we ask for your email address, password, full name, date of birth, and country of residence. When you complete KYC verification, we collect a photograph of your national ID card, passport, or driver's license, and proof of your residential address (utility bill, rental agreement, or bank statement). When you deposit or withdraw funds, we record transaction details including the amount, payment method (QRIS, e-wallet, mobile banking, etc.), and timestamp. When you contact customer support, we keep records of your communication. When you play games or place bets on Liga 1, Piala AFF, Champions League, or other markets, we log that activity.
We also collect technical data. Our servers automatically record your IP address, browser type, operating system, device identifier, and the pages you visit on flores99. We use cookies and similar tracking technologies to remember your login session, maintain account security, and understand how you use our platform. You can disable cookies in your browser settings, though some platform features may not work without them.
We collect this data for legitimate business reasons. Identity and address documents are required by anti-money-laundering (AML) law to prevent fraud and illicit financial activity. Payment data is necessary to process your deposits and withdrawals. Game activity logs let us detect unusual patterns (like collusion or bonus abuse) and resolve disputes. Technical data helps us maintain platform security and improve user experience.
How We Use Your Data on flores99
We use your data primarily to deliver our services. We verify your identity and address to open your account and comply with KYC/AML requirements. We process deposits and withdrawals using your payment information. We maintain your game history and account balance. We use your contact information to send account notifications, reset passwords, and respond to support requests.
We also use data for security and compliance. We monitor account activity for fraud, unauthorized access, and suspicious betting patterns. We may freeze your account and request additional verification if we detect concerning activity. We keep records to comply with tax and gaming regulations in jurisdictions where we operate. We report suspicious financial activity to authorities where required by law.
We may use aggregated, anonymized data for analytics and product improvement. For example, we analyze which games are popular (like Aviator versus Sweet Bonanza) or which payment methods users prefer (local payment versus online payment). This analysis does not identify you personally and helps us improve our platform.
Your Rights and Our Commitments on flores99
You have rights regarding your data. You can request a copy of all personal data we hold about you. You can ask us to correct inaccurate information (for example, if your name is misspelled in our system). You can request deletion of your data, subject to legal and compliance obligations—we may need to retain transaction records for tax or gaming-regulation purposes even after you request deletion. You can withdraw consent for certain uses of your data (such as receiving marketing emails, though we send few such emails). To exercise these rights, contact our support team through the channels on our site.
We commit to handling your data fairly and transparently. We encrypt all sensitive information (national ID numbers, payment details) both in transit (using HTTPS) and at rest (on our servers). We limit access to data to staff members who need it to serve you. We conduct regular security audits to identify and fix vulnerabilities. If we suffer a data breach affecting your personal information, we notify you by email and account notification and provide guidance on protective steps.
Our servers may be located outside your jurisdiction (for example, outside Indonesia if you access flores99 from Jakarta, Surabaya, Bandung, or Medan). Data transferred internationally is protected by encryption and contractual agreements requiring data handlers to maintain security standards equivalent to our own. By using flores99, you consent to such transfers and processing.
Cookies, Tracking, and Third Parties
We use cookies to maintain your login session, remember your preferences, and detect fraud. Our cookies do not identify you by name; they use session tokens and encrypted identifiers. Most cookies expire when you log out. You can disable cookies in your browser, but some platform features may not work.
We may use third-party services for specific functions. Our payment processors (the companies handling QRIS, e-wallet, mobile banking, local payment transactions) collect and process payment data on our behalf. Our analytics provider (which may be Google Analytics or a similar tool) tracks how you use our platform to help us improve. These third parties operate under data-protection agreements requiring them to keep your data confidential and use it only for the purposes we specify. We do not control their policies, and they may have separate privacy statements.
We do not track you across other websites. Our tracking is limited to flowers99.app and the services we provide (Liga 1 betting, live Baccarat, Aviator slots, esports on Mobile Legends and Free Fire, etc.).
Key privacy commitments
- We collect data only for legitimate business purposes—account management, compliance, fraud prevention, service improvement
- We encrypt sensitive data and restrict access to authorized staff
- We do not sell your data to advertisers or third parties
- You can request access, correction, or deletion of your data subject to legal obligations
- If a security breach occurs, we notify you promptly and provide guidance on protective steps
- Our data handling complies with applicable privacy and anti-money-laundering laws
Data Retention and Contact
We retain your data as long as your account is active. If you close your account, we retain financial records (deposits, withdrawals, bets, winnings) for a period required by tax and gaming regulations—typically several years. We delete personal data (name, ID scan, address proof) more promptly, subject to the same regulatory exceptions. We do not delete transaction records or game history while you may need it for dispute resolution or tax purposes.
If you have privacy questions or concerns about how we handle your data, contact our privacy team through the support channels on our site. We respond to privacy requests within business hours for standard inquiries and within 5 to 10 business days for complex requests. We do not offer telephone privacy consultation; all requests go through email or our contact form.
In summary, we at flores99 collect personal and technical data necessary to operate our platform, verify your identity, process payments (online payment, e-wallet, mobile banking, local payment, bank transfers), and comply with anti-money-laundering law. We protect that data with encryption and access controls. We do not sell your data. You can request access, correction, or deletion of your personal information subject to legal and compliance obligations. For more information, see our terms and conditions or contact our support team.
Service availability
We at flores99 offer our services only in jurisdictions where online gaming and sportsbook operations are permitted by applicable law. Our service availability is not universal; some jurisdictions permit regulated online gaming while others prohibit it entirely. We determine our service availability based on our assessment of local law at the time of your access, and this determination may change as laws and regulations evolve. We do not operate in jurisdictions where online gaming is prohibited by statute or regulation. If your jurisdiction has not legalized online gaming, or if gaming is permitted only through licensed land-based venues, our platform is not available to you. We reserve the right to restrict or terminate service to any jurisdiction at any time if we determine that legal changes have made our continued operation impractical or if regulatory developments require us to cease operations. We do not name specific jurisdictions as legal or illegal; that determination depends on your local government's current laws and may change over time. Users attempting to access flores99 from unsupported jurisdictions do so at their own legal risk. We recommend all prospective users verify with their local government whether online gaming is permitted in their location before registering an account. Our commitment is to maintain transparent, compliant operations within each jurisdiction's regulatory framework, which sometimes means we must decline service in certain regions or withdraw from regions as laws change.
Account eligibility
We at flores99 require all account holders to meet the eligibility requirements established by applicable law in their jurisdiction. We do not impose a universal age threshold across all regions, because the age of majority and gaming eligibility vary internationally. In jurisdictions where the age of majority is 18 years, account holders must be at least 18; in jurisdictions where it is 21, account holders must be at least 21. Some jurisdictions may impose additional eligibility requirements—such as citizenship, permanent residency status, or employment status—before gaming access is permitted. During account registration, you declare that you meet all eligibility requirements applicable in your jurisdiction and that you accept our terms of service. We rely on the accuracy of the information you provide. If we later discover that you have misrepresented your eligibility—such as by lying about your age or jurisdiction—we reserve the right to suspend or terminate your account and forfeit any balance. We do not offer account controls, account preferences, betting limits, or other harm-reduction features, because such features are designed for jurisdictions with specific regulatory mandates. Users in jurisdictions where such tools are required should not register on flores99. Our account structure and service model are designed for users in jurisdictions with permissive gaming laws and minimal regulatory intervention regarding player protections.
Local-law responsibility
Users are solely and entirely responsible for determining whether their access to and use of flores99 comply with the laws of their own jurisdiction. We cannot and do not provide legal advice. Some jurisdictions prohibit online gaming outright; others permit it under specific licensing and regulatory conditions; still others maintain ambiguous, rapidly evolving, or unclear regulations regarding online gaming legality. It is your responsibility—not ours—to research and understand the applicable law in your location before you register, deposit funds, or play on our platform. If you are uncertain about the legality of online gaming in your jurisdiction, we strongly recommend that you consult a local attorney before opening an account on flores99. By registering and using our platform, you represent that you have independently verified that your access and use comply with local law, and you assume all legal risk arising from your use of our services. We are not liable for any legal consequences, penalties, damages, or regulatory sanctions you may face as a result of accessing flores99 from a jurisdiction where online gaming is prohibited or restricted. Similarly, we are not liable if your use of our platform breaches the terms of service of your bank, payment provider, or any other third party. Your use of flores99 is your decision, made at your own legal risk, and you bear full responsibility for the legal and regulatory consequences of that decision under your jurisdiction's applicable law.
Data and privacy scope
We at flores99 collect personal data when you register, verify your identity, deposit funds, withdraw funds, and use our platform. We collect your name, date of birth, national identification number (or passport or driver's license number), residential address, email address, and phone number. We use this data to verify your identity and eligibility (KYC—Know Your Customer verification) as required by anti-money-laundering (AML) regulations applicable in our operating jurisdiction. We also use your data to process deposits and withdrawals, manage your account, provide customer support, detect and prevent fraud, and enforce our terms of service. We do not sell your personal data to third parties for marketing or advertising purposes. We share data with payment processors (to facilitate DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, and bank transfers), compliance vendors, and law enforcement only where necessary to deliver services or where required by law. All personal data is stored on encrypted, secure servers with restricted access. For complete details on how we collect, use, store, and protect your data, including your rights to access, correct, or delete your data, please continue reading this privacy policy. If you have specific questions about what data we collect, why we need it, or how we use it, contact our support team through the channels on our site. Response times depend on request complexity; standard data inquiries typically receive replies within business hours.
Contact for legal inquiries
If you have legal questions about flores99, our data handling practices, our privacy policy, or how gaming laws may apply to your use of our platform, you can reach our legal and privacy team through the contact channels listed on our legal notice page. We provide support primarily via email-based communication and do not offer telephone legal consultation. Response times for legal and privacy inquiries may be longer than standard support requests—typically within 5 to 10 business days depending on the complexity of your question and the volume of inquiries we are handling. We cannot provide personalized legal advice specific to your situation, but we can clarify how our platform operates, what our privacy practices are, and how we handle data in compliance with applicable laws. For urgent privacy matters, mark your email subject line as "Privacy Inquiry – Urgent" so your message receives prioritized review. Our terms and conditions and legal notice pages also address common privacy and compliance questions. If you believe flores99 is mishandling your data, violating privacy laws, or failing to protect your information, you can report that concern through our support contact channels, and it will be forwarded to our privacy officer for investigation and appropriate response. We take data protection and privacy rights seriously and welcome reports of potential violations.