flores99 Platform Account Terms

When you open an account on flores99, you enter into a service agreement with us. This document sets out the conditions under which we operate the platform—how we handle your deposits and withdrawals, what happens if disputes arise, and what you can expect from us regarding Liga 1 football markets, live-dealer baccarat tables, slot games, and esports entertainment. We built these terms to be transparent about our practices, our responsibilities, and yours.

Our services are available only where local law permits. We do not operate in jurisdictions where online gaming is prohibited. By registering on flores99, you represent that you meet the eligibility requirements of your jurisdiction and that your use of our platform complies with local law. We cannot provide legal advice, and it is your responsibility to verify compliance before depositing or playing.

This page covers account conditions, deposit and withdrawal procedures, bonus terms, dispute handling, and jurisdiction notices. For detailed privacy information, see our privacy policyFor legal notices and compliance contact details, see our legal notice

Account Opening and Verification on flores99

To open an account on flores99, you provide an email address, create a password, and fill in basic profile information including your name, date of birth, and address. We then require verification of your identity and address before you can deposit funds. This process is called KYC (Know Your Customer) and is a legal requirement we enforce to prevent fraud and money laundering.

For identity verification, we accept a national ID card, passport, or driver's license. For address verification, we accept a utility bill, rental agreement, or recent bank statement showing your name and address. You submit these documents through your account dashboard. Our verification team reviews them and notifies you by email and account notification once approval is complete. Verification typically takes a few hours to one business day, though complex cases may take longer.

We reserve the right to request additional documentation if we have concerns about your identity, address, source of funds, or account activity. We may also verify your information against public databases or third-party verification services. If you cannot provide satisfactory verification, we may restrict your account or close it and return your balance (minus any fees) to your original payment method.

Deposits and Withdrawals on flores99

We accept deposits via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer through mobile banking, local payment, online payment, and e-wallet. Deposits are processed immediately or within minutes depending on your payment method and your bank's processing window. Your account balance is updated in real time once the deposit settles.

Withdrawal requests are initiated through your account dashboard. You request a withdrawal to your original deposit method (the payment method you used to fund your account). We process withdrawal requests subject to account verification—we may request additional identity verification for large withdrawals or if your account activity raises concerns. We do not promise subject to verification; processing depends on your bank's settlement window and may take one to five business days after we approve your request.

We may decline a withdrawal request if we believe it violates our terms, if your account is under investigation for fraud or suspicious activity, or if local law requires us to freeze your balance pending a regulatory inquiry. We will notify you in writing if we decline a withdrawal and explain the reason where possible.

account preferences: We do not advertise fixed account preferences or bonus amounts on this page. Payment limits depend on your payment method, your bank, and your account history. Contact our support team for specific details on limits that apply to your account.

Our Policy on Bonuses, Disputes, and Account Closure

We occasionally offer bonus promotions to new and existing users. Any bonus terms—including eligibility, wagering requirements, and restrictions—are communicated separately when you qualify for a promotion. We reserve the right to modify or cancel bonus programs at any time. If you receive a bonus, you agree to comply with the terms attached to that bonus. Bonuses may carry restrictions on which games you can play them on, which tournaments (Liga 1, Piala AFF, Champions League) you can bet on, and how many times you must wager the bonus before withdrawing it.

If a dispute arises between you and flores99—for example, a disagreement over a game outcome, a withdrawal rejection, or a billing issue—you can contact our support team through the channels on our site. We investigate disputes in good faith and aim to resolve them within a reasonable timeframe. If you remain unsatisfied after our investigation, you retain the right to pursue dispute resolution through applicable channels in your jurisdiction, subject to local law.

We may close your account at any time if we believe you have violated our terms, engaged in fraudulent activity, used prohibited betting strategies, accessed the platform from a restricted jurisdiction, or if local law requires us to do so. When we close an account, we return any remaining balance to your original payment method (minus any pending disputes or fees). We will notify you of account closure and the reason where possible, unless local law prohibits disclosure.

Your Obligations as a flores99 User

When you use flores99, you agree to the following:

If we discover that you have breached these obligations, we may suspend or close your account, forfeit your balance, and report the breach to relevant authorities if required by law.

Key terms summary

  • Account opening requires KYC verification (identity and address documents)
  • Deposits via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer settle immediately or within minutes
  • Withdrawals process to your original payment method subject to verification; processing depends on your bank's settlement window
  • Bonus terms are communicated separately; bonuses may carry wagering requirements and game restrictions
  • We may close your account or reject withdrawals if you violate our terms or if local law requires it
  • You are responsible for verifying that your use of flores99 complies with local law in your jurisdiction

Jurisdiction Notice and Limitation of Liability

Our services are offered only where local law permits online gaming. We do not warrant that our platform is legal everywhere. By registering, you represent that you have verified compliance with your own jurisdiction's law and that you assume all legal risk arising from your access and use. We are not liable for any legal consequences you face as a result of using flores99 from a jurisdiction where gaming is prohibited or restricted.

Except where prohibited by law, we limit our liability for losses arising from your use of flores99 to the amount you have deposited on the platform. We are not liable for indirect damages, lost profits, or consequential losses arising from your access or use. We also disclaim liability for third-party services (banks, payment processors) and for events beyond our control (server outages, internet failures, force majeure events).

In summary, when you join flores99, you enter a service agreement governed by these terms. We process deposits promptly, verify withdrawals in good faith, and investigate disputes fairly. In return, you agree to provide truthful information, verify compliance with local law, and use the platform only as permitted. If you have questions about these terms or how they apply to your account, contact our support team through the channels on our site. For detailed legal information, see our legal notice

Service availability

At flores99, we offer gaming and sportsbook services only where applicable local law permits. We do not operate in jurisdictions where online gaming is prohibited by statute or regulation. Our determination of whether to offer services in a given location is based on the laws in effect at the time of your access, not on assumptions about whether a jurisdiction is permissive or restrictive. If you reside in a jurisdiction that has not yet legalized online gaming, or where such services are restricted to licensed land-based venues only, our platform is not intended for you. We retain the right to restrict or terminate access from any jurisdiction at any time if we determine that local law no longer permits our operations or if regulatory changes make our continued operation impractical. We monitor legal developments in the regions where we operate and adjust our service availability accordingly. Users accessing flores99 from unsupported jurisdictions do so at their own legal risk, and we are not responsible for legal consequences they may face. We recommend all prospective users consult their local government's official guidance on gaming legality before registering. Our commitment is to maintain transparent, compliant operations within each jurisdiction's regulatory framework, which sometimes means we must decline service in certain regions or for certain users.

Account eligibility

Eligibility to open and maintain an account on flores99 is determined by applicable local law in your jurisdiction. We do not impose a universal age restriction, because the age of majority and gaming eligibility requirements vary by jurisdiction. In jurisdictions where the age of majority is 18, users must be at least 18 years old; in jurisdictions where it is 21, users must be at least 21. Some jurisdictions may impose additional eligibility criteria—such as citizenship, residency status, or employment status—before gaming access is permitted. During account registration, we require you to declare that you meet all eligibility requirements applicable in your jurisdiction and that you accept our terms of service. We rely on the accuracy of the information you provide. If we later discover that you have misrepresented your eligibility—for example, by lying about your age, jurisdiction, or legal status—we reserve the right to suspend or terminate your account and forfeit any balance. We do not offer account controls, account preferences, or other harm-reduction features as standard features, because such tools are typically required by regulatory frameworks that we do not operate under. Users in jurisdictions where such features are mandatory should not register on flores99. Our account structure is designed for users in jurisdictions with permissive gaming laws and minimal regulatory intervention.

Local-law responsibility

You are solely responsible for determining whether your access to and use of flores99 comply with the laws of your own jurisdiction. We cannot and do not provide legal advice. Some jurisdictions prohibit online gaming outright; others permit it under specific licensing and regulatory conditions; still others have ambiguous, evolving, or unclear regulations regarding online gaming legality. It is your responsibility—not ours—to research and understand the applicable law in your location before you register, deposit funds, or play on our platform. If you are uncertain about the legality of online gaming in your jurisdiction, we strongly recommend that you consult a local attorney before accessing flores99. By registering and using our platform, you represent that you have independently verified that your access and use comply with local law, and you assume all legal risk arising from your use of our services. We are not liable for any legal consequences, penalties, or damages you may face as a result of accessing flores99 from a jurisdiction where online gaming is prohibited or restricted. Similarly, we are not liable if your use of our platform breaches the terms of service of your bank, payment provider, telecommunications provider, or any other third party. Your use of flores99 is your own decision, made at your own risk, and you bear full responsibility for the legal and regulatory consequences of that decision under your jurisdiction's applicable law.

Data and privacy scope

When you register for a flores99 account, we collect personal data including your name, date of birth, national identification number (or passport or driver's license number), residential address, email address, and phone number. We use this data to verify your identity and address (KYC—Know Your Customer verification) as required by anti-money-laundering (AML) regulations applicable in our operating jurisdiction. We also use your data to process deposits and withdrawals, manage your account, respond to support requests, detect and prevent fraud, and comply with legal and regulatory obligations. We do not sell or share your personal data with third parties except as required by law or as necessary to facilitate your deposits and withdrawals (for example, sharing your bank account details with our payment processor). All personal data is stored on encrypted, secure servers with restricted access. For complete details on how we collect, use, store, and protect your data, see our privacy policyThat policy explains your rights regarding your data, our data-retention practices, and the options available to you for requesting data deletion or correction. If you have specific questions about what data we collect, how we use it, or why we need it, contact our support team. Response times depend on request complexity; standard data inquiries typically receive replies within business hours.

Contact for legal inquiries

If you have legal questions about flores99, our compliance practices, our terms of service, or how gaming laws may apply to your use of our platform, you can reach our legal and compliance team through the contact channels listed on our legal notice page. We provide support primarily via email-based communication and do not offer telephone legal consultation. Response times for legal inquiries may be longer than standard support requests—typically within 5 to 10 business days depending on the complexity of your question and the volume of inquiries we are handling. We cannot provide personalized legal advice tailored to your specific situation, but we can clarify how our platform operates, what our policies are, and how we approach jurisdiction-specific compliance and risk management. For urgent matters, mark your email subject line as "Legal Inquiry – Urgent" so your message receives prioritized review. Our terms and conditions and legal notice pages also address common legal and compliance questions. If you believe flores99 is operating illegally in your jurisdiction, or if you wish to report a compliance concern or potential violation, you can submit that report through our support contact channels, and it will be forwarded to our compliance officer for investigation and appropriate response. We take legal compliance and user safety seriously and welcome reports of potential violations or concerns.

↑